SkimmerMotion XTREME does not have enough suction, or the water level in the center of the RING is at pool water level.
Before any adjustment, please check your pool filter is clean and there is no debris in your Pump basket.
Chek the TOP piece that hold the ring is leveled with the base and rest over it.
Increase Suction diverted to the SkimmerMotion & Bottom pool cleaner:
With your Automatic pool cleaner properly adjusted, SkimmerMotion XTREME should have the required suction to operate at an optimal level.
After initial installation you will need to increase the suction power of your system, increasing (a bit) the valve that controls the suction line (located near the pool Pump). At the pool pump, close the Main Drain, decrease wall Skimmer suction, increase suction to the Suction port connected to SkimmerMotion XTREME
Increase suction toward the SkimmerMotion XTREME until the water level inside the ring is at least 1/4" below the water level.
The TOP OF HE RING WILL REMAIN at the water level all the time.
Pool Filter Clogged:
Clean the PUMP BASKET and the Filter, especially after starting to use SkimmerMotion, since tiny debris will flow to the filter, you'll need to clean the filter more frequently.
Variable speed pump: SkimmerMotion will need around 2900 RPM for at least 4 hours per day to operate.
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